Question 1

How does the free pilot work?

Accepted Answer

After free onboarding, a separate launch call and a successful live test, your missed and after-hours calls are answered and qualified on your real business line for 30 days, up to 40 recovered calls. You see every recovered lead in your dashboard, and at the end you receive a report of exactly what the pilot caught. If you do nothing, the pilot simply ends — keeping the service is your choice, at the rate quoted before your pilot started.

Question 2

How does Roof AI Lead Recovery work?

Accepted Answer

After your team approves the routing and conversation rules, Roof AI can handle eligible unanswered or after-hours inquiries, collect the roofing details you require and create an approved callback or booking next step. Exact channels and destinations are verified during setup.

Question 3

How much does it cost?

Accepted Answer

The missed-call audit and the 30-day pilot are both free. If you keep the service after the pilot, the founding rate is $149 per month, locked for 12 months, for the first 10 customers; the standard price is $299 per month. There are no setup fees and no long-term contracts, and you can cancel future renewal from your dashboard.

Question 4

Is every missed call a lost roofing job?

Accepted Answer

No. Some callers leave voicemail, call back, are existing customers or do not fit your service area. The useful baseline is the number of unique missed callers that were legitimate new opportunities, then what happened after follow-up.

Question 5

How is this different from an answering service?

Accepted Answer

The important comparison is your actual workflow. Roof AI is designed as an overflow and after-hours recovery layer that can collect roofing-specific details and assign a next step. Existing staff or answering services may already cover that need, so we verify the gap before recommending activation.

Question 6

Will this replace my receptionist?

Accepted Answer

No. Your team keeps answering first. Roof AI is configured only for approved overflow and after-hours situations, with escalation and follow-up rules your team controls.

Question 7

How long does setup take?

Accepted Answer

Setup happens in stages: share your details first, complete onboarding, then arrange a separate launch/forwarding call with a live test. Your pilot starts only once setup and the live test are complete. Timing depends on scheduling and your carrier's forwarding setup; we confirm the full flow works with you before activation.

Question 8

Can I see every conversation?

Accepted Answer

The dashboard is designed to show recovered-lead activity and recorded outcomes. What appears depends on the configured workflow and connected data sources.

Question 9

Do I need to change my phone number?

Accepted Answer

No. You keep your existing business phone and your current workflow — Roof AI handles only the calls you miss.

Question 10

Does it work after business hours?

Accepted Answer

Approved after-hours calls can follow a configured acknowledgment, qualification and callback or booking workflow. Roof AI does not promise emergency dispatch, pricing, insurance outcomes or an appointment your team has not confirmed.

Question 11

Can I cancel anytime?

Accepted Answer

Absolutely. There are no contracts and no setup fees — start with the free audit and 30-day pilot, and if you continue to a paid plan you can cancel anytime from your dashboard.